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I000: Setting string variable 'NETFRAMEWORK45' to value '394271' I000: Setting string variable 'CBNumber' to value '10240' I000: Setting version variable 'WixBundleFileVersion' to value '6.4'

I000: Setting numeric variable 'WixStdBALanguageId' to value 1033 I000: Setting string variable 'WixBundleManufacturer' to value 'iterate GmbH' I000: Setting string variable 'WixBundleName' to value 'Cyberduck' I000: Setting string variable 'WixBundleLog' to value 'C:\Users\ALARIO~2\AppData\Local\Temp\Cyberduck_20181024140448.log' I000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\alarionov\Downloads\' I000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\alarionov\Downloads\Cyberduck-Installer-6.4.exe' I009: Command Line: '=C:\Users\alarionov\Downloads\Cyberduck-Installer-6.4.exe =456 =452' I000: Initializing numeric variable 'Autostart' to value '0' I000: Initializing string variable 'InstallFolder' to value 'Cyberduck' Same hang and message were received.933C:9EEC]i001: Burn v3., Windows v10.0 (Build 10240: Service Pack 0), path: C:\WINDOWS\Temp\\.cr\Cyberduck-Installer-6.4.exe

While not a likely problem, I wanted to eliminate this as a potential conflict so I tried connecting from one of my computers that has single monitor. I run multiple monitors on my local system and my customer has single monitor. TeamViewer File Transfer was fully functional. As such, I had my customer download and use the TeamViewer "Quick Support" tool ( The download link is:  ) When I tried to make the "Quick Support" connection, it produced the same hang and message "Initializing display parameters". I also wanted to insure that both ends of the TV software were up to date. As a test, I wanted to eliminate any installation issues that might be at my customer end. I know I have a solid connection because I can open the File Transfer tool and I can see the remote drives and files perfectly. For that customer I experience the "Initializing display parameters" issue every time I try to connect.

TV has been perfect except for one of my customers. I use TV to connect to many of my customers that are running separate and distinct computers. The following is just additional information on my experience and does not contain a remedy or fix: the recommendation to " kill TeamViewer_Service.exe AND tv_w32.exe and tv_圆4.exe" is helpful information.